My order says it's been delivered but I haven't received it

If your tracking shows “Delivered” but you haven’t received your order, there are a few steps we recommend checking first:

• Check with anyone else at your address (family members, roommates, neighbours, or building reception) in case the parcel was received on your behalf.
• In some cases, postal carriers may mark an order as delivered slightly early. It can still arrive within the next 24 hours.
• Double-check the delivery address in your shipping confirmation email to ensure it is correct and complete.
• Contact your local courier service (e.g. USPS, DHL, Royal Mail, etc.) using your tracking number, as they can provide the most up-to-date delivery information.

If you’ve completed these steps and still can’t locate your parcel, please contact our support team so we can assist further.