My order says it's been delivered but I haven't received it

When I check my tracking link, it says my order has been "Delivered" but I haven't received it. What should I do?

There's a few things you can try when in this situation:

  • Check with those who live at the property with you in case they accepted the order on your behalf.
  • Some postal services like USPS may prematurely mark the order as "Delivered". The order may still be delivered within 24 hours.
  • Check that the address listed on your Shipping Confirmation email is correct.
  • Contact your particular postal service with your tracking ID so they can provide you with more details (ex. DHL, USPS, Royal Mail, etc)

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